Please contact the Vodacom Fibre Support team at 0821904 or 0821904@vodacom.co.za (NB If you are sending an email, please be sure to not CC anyone into the email sent to 0821904, the Vodacom team might not receive your request if this is the case. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. Upon depletion of the Subscriber’s allocated data, the subscriber’s line speed will be reduced to 2 Mbps until the subscriber purchases a Top up Bundle or has data transferred to them from another Vodacom Fibre subscriber. I am very unhappy with what vodacom is doing, Vodacom used the agent Mondo to approach customers regarding upgrades. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. I phoned again. 165. Could you please come back to me on this issue as well. © 2004-2021 ComplaintsBoard.com. 85. The installation fee applies across month-month, 12 month and 24 month contract periods. Add to My List. 157. 100. Take A Sneak Peak At The Movies Coming Out This Week (8/12) Better days are here: celebrate with this Spotify playlist Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. If a Vodacom Fibre customer re-locates to a location with no Vodacom Fibre network, the customer will be able to cancel the Vodacom Fibre contract without penalties however the customer will be liable for any outstanding fees applicable to the CPE. I am really disappointed in Vodacom and will not refer anyone to them for potential new business. I did phone and they said just push the reset button and that should sort it out, but it did not. It may also be necessary to pass on your data to a supplier who will deliver the product on order. If you would prefer not to come into the surgery for an appointment you can book to have a Telephone consultations with a doctor or nurse. If the customer wishes to move the location of the Vodacom Fibre service, the following will apply: 116.1. Vodacom Business Africa is a leading pan-African service provider offering total communications solutions to enterprises across the continent. How do I make a complaint? (805) 639-9222 elliots2007@gmail.com. However conveniently and without any calls to me or emails, my upgrade request has been canceled. I took out a Fibre Contract with Vodacom on the 10/12/2020. There was NO 2GB for January 2021 150. And assured me someone would contact me today. All rights reserved. The Vodacom coupon is a redeemable payment mechanism offered to Vodacom Fibre customers. Nobody is reading my email of what is required and getting frustrated! The cost is calculated as follows: 24 months – 12 months X total charge of the network provider / 24. ‎2018-07-20 07:21 PM; Got a Kudo for Re: Complaint email address. How are they allowed to operate? 116. If the data balance available is less than or equal to 250 MB, the Subscriber will be notified accordingly. Last week, another Vodacom agent called me asking if I wanted to upgrade. Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts [protected]@nwu.ac.za Mr L Singh, I have applied for a insurance claim on my device which was stolen on the 21-12-2020 Vodacom got back to me stating they cannot pay out for my claim as I has another simcard in my device, I advised them that I do have a dual sim device Samsung galaxy s20 ultra and that my contract simcard and simcard supplied by my company has been in the phone at the time it was stolen they advised that they still cant pay out as I did not notify them about the second sim inserted in my device, advised the salesperson that I was never told to notify them when I do such action but she still said there's nothing I can do, and I urgently need a device which I am still paying for. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. She did assure me that they would be coming. If the customer cancels the Vodacom Fibre service prior to the installation of the Optical Network Terminal (ONT) by the Network Provider i.e. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. No luck as yet and we are half way through January 2021 and I am still paying for something which I am not using. 114. They keep asking me to contact Octotel. 88. 121. There will be no extension on the initial expiry date for transferred data. Vodacom will forward usage notifications to Vodacom Fibre subscribers informing them of the available data balance depleted on their contract. 2GB Anytime data per month So I waited. Fibre is faster, more stable and more reliable than ADSL. Bienvenue sur la chaîne YouTube de Boursorama ! I upgraded my contract in December 2020. I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. Vodacom shop East rand Mall logged a call on my behalf on 29 Dec 2020 to sort out the problem and now the latest excuse the turnaround time is 30 days and I must be reasonable. It is capable of carrying large data loads with speeds up to 100Mbps. Covid 19 the excuse why they cant reverse / refund because they work from home and the process have to be done in the official office. The order of consumption of the various data bundles will follow the FIFO (first in first out) rule where the data expiring first will be consumed first. I have no choice but to... Good day. Device: Samsung A31 98. Similarly, if you try to rate them a 0 at the end of their call (because the voice says to rate them from 0 to 10), the 0 is not accepted and it just cuts you off. Applied for relocation of my Fibre line on the 10th of December. No further feedback received. I told her I had taken leave for this. When they delivered the equipment, the LTE did not work well at all. They forced me to pay for a contract for 2 years and I could not use the data. Oh and I received interim LTE until the Fibre was installed. I feel like I am in a never ending queue at Home Affairs, not knowing what to do or where to go. 148. Judging by the no of complaints you get and how many you actually resolve, I am not too hopeful. Calls to international destinations are charged in 1 minute increments. ‎2018-06-07 04:33 PM; Posted Re: Complaint email address on Contract Services. If a Vodacom Fibre customer moves the Vodacom CPE within the customer premises, the following will apply: 119.1. Vodacom's call centre staff refuse to resolve the matter or escalate to a supervisor. Customers that cancel their contracts before the end of the contract period will be liable for all the Vodacom CPE and subscription charges as well as all amounts paid by Vodacom to the network provider on behalf of the customer such as the: 87.2. 154. 123. They lied. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Call 082 1960 to speak to a sales consultant, FREE from a Vodacom cellphone. 109. I have so many of my friends all looking for a provider for fibre, and they are waiting to see what kind of service I'm going to get. I am paying every month still the higher installment but I can not afford it any more. 134. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Other Agents advised my order was canceled due to them detecting a sim swap on my contract number [protected]). 132. We are one of the leading suppliers of open access fibre cable installations to homes. Vodacom - Head Office. Charging for no internet connection. International Call Rates - NBN A B C D E F G H I J K L M N O P Q R S T U V W X Y Z. Vodacom Fibre subscribers can contact the customer support center to request a data carry over. 122. Downward Migration: A downward migration refers to the scenario when the subscriber wishes to move to a package of a lower base subscription than the existing package. The minimum data size that can be transferred is 251 MB. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws https://www.vodacom.co.za/vodacom/privacy-policy/terms. To make things easier, there are a few different ways you can make a complaint . All national on-net (Vodacom Fibre to Vodacom Fibre and Vodacom Fibre to Vodacom GSM) and off-net (Vodacom Fibre to any other operators) calls will be deducted from the Vodacom Fibre Fixed Voice price plan allocations or at the default out-of-bundle rates if the price plan allocation is depleted. The lady said she would escalate it. Sky Towers, 275 Anton Lembede Street, Durban Central Monday to Friday: 07:30 – 17:30 Saturday: 07:30 – 16:00 Her came back and said that the technicians had been delayed but that they were on their way to me and that they would be phoning me now to let me know where they were. FOR AN UPGRADE OR MIGRATION, ANY ALLOCATED BUT UNUSED DATA, VOICE MINUTES AND OTHER SERVICES ON THE OLD SERVICE PACKAGE WILL NOT BE ELIGIBLE FOR TRANSFER TO THE NEW SERVICE PACKAGE. Cancellation and Termination before Vodacom CPE installation. The invoice included a pro rata amount of R480 even though I was charged for a full month at my previous address for the fibre line that vodacom … I'm trying to get some answers from Vodacom Fibre installation. To get Fibre. Whoever thought they could is living with unicorns. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. 91. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I have made two phone calls and received the famous "we have logged a service request and the technical team will contact you with support". Vodacom Now! please help me resolving this. The Vodacom Fibre Fixed Voice order of consumption is based on expiry date of the voice minutes. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. A phone call or email in response from Vodacom would be greatly appreciated. Joining Vodafone. 2. 162. Since then, in trying to sort out this issue, nobody can help and every one is applying over and over again, Wich is now not indirectly but directly effecting my credit profile. 923 talking about this. Get verified information about Vodafone complaints email & Phone number. This request will be valid for only one carry over and not automatically enable carry over in the following months. The customer can port a geographical telephone number to the Vodacom Fibre Fixed Voice service. The minimum data size that can be carried over is 251 MB. 113.2. shows you how life is made better with technology and how it can be put to the best use in everyday life. Customers will need to inform Vodacom one (1) calendar month in advance for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination. 103. Vodacom not taking responsibility. 130. but they then cut off my phone for R102 but they ow me more than R700, very poor service, incompetent, arrogant, untrained, unreasonable, no understanding of professional service, ???? Promo data : 20GB (expires on 29/01/2021) 70% off Offer Details: 1. Search for: Uncategorized vodacom contact details. 139 Rossini Boulevard 155. Today after 100's of calls to vodacom Fibre contact center I am informed that my case was closed but my Fibre Relocation was not done. Nobody seems to know when this will take place. It provides a blog engine and a framework for Web application development. 118. The signal was very bad and we struggled, eventually it did not work at all. Got a Kudo for Re: Complaint email address. 128. I haven't received any updates and as I mentioned, when I phone, nobody knows the situation. The customer is required to sign the Customer Acceptance Certificate after installation of the service and equipment. My goods haven't been delivered as of yet since RAM couriers did a pathetic job. tommy. The recovery for the costs of the ONT installation and service activation charges is calculated as follows for 12 months and month to month: 12 months – total months on the existing price plan X total charge of the network provider / 12. Is this not fraud? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Telkom SA SOC Customer Service. Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. It is sad that our government & NCC allow these companies to provide poor service and rake in money and get away with it. This time another man checked and said that my appointment was at 1pm. They have ignored several complaints through live chat, email, online form. After it took over a month to process the relocation of my fibre, Vodacom then decideds to surprise me with a disturbing invoice of R2000 for my fibre account. 120. I have just learnt when I followed up on my order status yesterday afternoon the 21st December that my order was canceled. 101. PATHETIC !!! The invoice included a pro rata amount of R480 even though I was charged for a full month at my previous address for the fibre line that vodacom … He has extensive telco experience having operated at a senior level in various companies across the group for the last 22 years, including Managing Director at Vodacom South Africa and Chief Executive Officer at Vodafone Spain. ... operators Vodacom and. Upward and downward contract term migrations may attract a once-off service activation fee as per the product catalogue available on the Vodacom website. 108. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a … Carry over of data is only available on the same Vodacom Fibre service of the account holder. -name is Lisa Sibanda Previous month I could not buy data because of error to try again but after 4 days the reason on the system point to arrears but in the meantime they admit the payments was not allocated, 29 days after payment was made. Upward Migration: An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher base subscription than the existing package. Airtime: R175.00 in January 2011 i had all 3 my Vodacom accounts cancelled. Greetings I called the 0821904 number and spoke to different consultants but ALL of them either transfer me to different numbers or say "we have logged a service request and the technical team will contact you with support". My second complaint involved your Vodabucks Shop where I paid R599 on the 9th or 10the of December for a pair of Sketchers on my credit card. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. In the event that the customer is not physically present at the time of installation and is therefore unable to sign the Customer Acceptance Certificate, it will be the duty of the customer to do so at his earliest convenience but no later than 48 hours post installation. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. During the last 7 days of the current billing month, Vodacom Fibre Broadband subscribers will be allowed to transfer unused, active data allocated in the current month to another Vodacom Fibre Broadband subscriber. This time in mid November. I am paying R599 for 100GB LTE, which is the same as the cost for uncapped Fibre as in the contract. This Fibre was offered to me with the company I work for (as I work from home) but if this was a personal account, I would have cancelled it within hours of interacting with Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. A Service Request Reference number will be communicated to the customer and will be used in all further correspondence with the customer. Leaving Vodafone. Thanks. 146. Otherwise we can cancel the contract and I will go elsewhere. View and manage your saved ads in your account. Please enable it to continue. The installation fee of the ONT varies per Network Provider. The recovery costs for CPE is calculated as follows for month-to-month price plans : 12 months – 6 months on the existing price plan = balance X CPE cost / 12. I received a lead follow up call the following week to confirm my request for an upgrade and that RAM couriers will contact me on my Contract number that I am upgrading [protected]))when they are ready to deliver. Had Vodacom fibre connected to my home approximately one month ago. I have not had one single positive experience with Vodacom Fibre. Quite frankly, during all this time not one person has had the decency to call me back. the one time they even refuse to help me because apparently the guy which didn't do his job will phone me back till now no call. First: When I tried to have FIbre installed at my previous address for September, I start the process in July (to make sure there was enough time to get everything sorted). The following terms and conditions apply to the use and redemption of the Vodacom coupon on the Vodacom Fibre Customer care and Online. I feel like I am in a never ending queue at Home Affairs, not knowing what to do or where to go. Thank you 143. Vodacom may in certain instances have specific migration rules for a particular package which restricts migrations. During the last 7 (seven) days of the current billing month, Vodacom Fibre subscribers will be allowed to carry over any unused data allocated in the current month to the next month with a 30 (thirty) day validity. I informed her that we had already changed the contracts on the advice of the Mondo agent. If the data balance available is less than or equal to 250 MB, the Subscriber will be notified accordingly. I gave her all the info. Please look at the rating they have received... Ad Saved to My List. Example: A customer on a 12 months and month to month price plan who cancels their contract in month 6 will be liable to pay all the charges that were paid by Vodacom to the network provider on behalf of the customer (ONT installation charges, services activation charges). Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. ‪[protected]‬ The installation would be done in September. All international calls will be charged at the current Vodacom international calling rates. Get in touch today! 99. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Le portail boursorama.com compte plus de 30 millions de visites mensuelles et plus de 290 millions de pages vues par mois, en moyenne. Accounts not cancelled after varies queries as well as emails written as well as phone calls. Lastly i sent email to the [email protected] email address and just received a notification of a new Service request. 107. Initial Vodacom complaints should be directed to their team directly. I requested that the issue be escalated and the agent told me that someone would call me back, but no-one ever did. Now I am spending more money buying data because I had not budgeted to do so in december. Carry overs between different Fibre services on the same account holder is not allowed. After speaking to 4 different agents on 4 different occasions I received the same promise and the request will be escalated. By mid October I still didn't have Fibre installed so I cancelled the process. Vodacom Fibre monthly subscription. I took time off work. Cancellations of a promo will trigger the “Cancellation and Termination” clause contained herein and any specific cancellation conditions listed in any specific terms for the promotion. An absolute waste of my time and no one had the decency to phone and let me know what was going on despite me phoning so many times. I called in 2 weeks back again and I spoke to justin boer from vodacom he rest assured me that by last week thursday my wifi will be installed, I can't even find a complaints email for Vodacom - the last call centre agent told me to email [protected]@vodacom.co.za but that just bounces back. Vodacom Fibre - Consumer Complaint for Vodacom - Head Office. I have had a cell phone contract with Vodacom for many many years, but this has really put me right off this Company. TO THIS DAY I have not received one SINGLE phone call or email from Vodacom technical support about ANYTHING. I wish I had done my homework first and I would have seen how many complaints there have been against Vodacom. He had full view of all of my Vodacom account information, line numbers, usage, contract types etc. I have made numerous requests regarding the installation date of my fibre to home installation. The cost is calculated as follows: 24 months – 12 months = 12 months X monthly subscription. The Vodacom approved installer will survey the customer premises to determine the customer’s preferred route and whether non-standard installation charges are applicable. The cost is calculated as follows: 12 months – 6 months X total charge of the network provider / 12. The request to migrate will be subject to the subscriber’s current package and which package they wish to migrate to. 102. The lady said he was busy. Please help us to resolve this issue. 124. VODACOM COMPLAINT , ACCOUNT ISSUES AND EXTREMELY RUDE STAFF Please can you assist me I phoned about 40min ago but no answer from Customer Service. 158. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Upward and downward line speed migrations may attract a once-off fee as per the product catalogue available on the Vodacom website https://help.vodacom.co.za/personal/subtopics/61/Vodacom-Fibre/5475/Vodacom-Fibre-Pricing, 114. Where the resolution of a query is dependent on the input of a third party network provider (e.g. For fast & efficient service to get you connected asap contact/whatsapp 0826002524 When 11am came and no one had arrived or phoned me, I phoned again. Offer Details: Vodacom Terms and Conditions - Vodacom Coupon T & Cs. Free installation Free Connection Free Router Free 100GB lte dongle for 30days. [protected]. I placed my order about a month ago and since then I had no contact from vodacom, today on the 15th of december I am calling them again to follow up on my order and I am told that I have to wait for 21 days for my wifi to be installed, src/public/js/zxcvbn.js This package implements a content management system with security features by default. ... 12 January, 2021. Find out more... Telephone consultations. 145. 153. My account. Can't cancel as I have to pay the full outstanding amount for the remaining 23 months. If the customer believes that the problem is not being adequately attended to; customer may contact our Contact Centre on 082 1904 (available from 06:00 until 22:00, seven days a week) and request to speak to the Contact Centre Manager (or an authorised delegated representative) to facilitate the escalation. Second: When moving to a new address in December, I tried again. Example: A customer on a 24-month price plan who cancels their contract in month 12 will be liable for the remainder of the subscription for the remaining 12 months of the contract. I have never missed any payments and there system when I enquire shows no issues. Example: A customer on a 24-month price plan who cancels their contract in month 12 will be liable for the remainder of the cost associated with the router. Unused carried over data not utilised within the extended carry over period will be forfeited. The recovery costs is calculated as follows: 12 month – 6 months = 6 months X CPE cost / 12. 105. I told him it was not at 1pm, but at 9am and that it had been confirmed by the previous consultant. Vodacom Fibre Fixed Voice minutes will carryover for up to three (3) months. The customer will be liable for any termination or cancellation penalties applicable to the ONT installation and service activation before the Vodacom Fibre contract can be cancelled. Geared to grow along with your data capacity and business continuity needs, get the very best in internet technology with business fibre from SA Digital Villages. CANCELLATIONS WITHIN THE CONTRACT PERIOD WILL CARRY A PENALTY EQUIVALENT TO ALL THE REMAINING SUBSCRIPTION DUE FOR THE REMAINDER OF THE 24 MONTH OR 12 MONTH CONTRACT PERIOD. 160. This IP is hosted by Vodacom (AS29975) and located in the country South Africa. 133. 3. Vodacom takes absolutely no accountability for this. 3. vodacom email address +[protected]. business fibre internet As you continue to be faced with more information and more digital platforms to connect to, you need fast, uninterrupted connectivity for your business. She stated that this was not possible and that I had been given the incorrect information. My bill. 8.1. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! The same happened on 21 January 2019 with their contractor Mondo. This was also put in communication to Vodacom tech several times. 111. THESE ALLOCATIONS WILL BE FORFEITED AND THE NEW SERVICE PACKAGE WILL START FROM A NEW ALLOCATION AS PER THAT SERVICE PACKAGE. Data carry over is not available to uncapped Fibre subscribers and Top Ups. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws, https://www.vodacom.co.za/vodacom/privacy-policy/terms. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. If the customer cancels the Vodacom Fibre service after the installation of the ONT by the Network provider then the customer will be liable for an installation fee. The cost of the router provided is recovered over a 24-month period for 24-month price plans and over 12 months for 12 month and month-to-month price plans. Repor t corruption on the SIU anonymous whistle blower hotline at 0800 037 7 74 or email siu@whistleblowing.co. Whatsapp. 92. Return to top A Vodacom Fibre customer will be responsible for charges associated with the move and any non- standard  installation charges (where applicable). It may also be necessary to pass on your data to a supplier who will deliver the product on order. ‎2018-07-11 08:16 AM; Got a Kudo for Re: Complaint email address. The Type 1 fitting uses the threads on the outside of the tank valve to connect the pigtail hose to the propane cylinder Propane hook up parts, Gauges Copper And Poly Hookup Parts 138. 139. Nobody came back to me to enquire about the size of the shoes or delivery address. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. Example: A customer on a 24 month price plan who cancels their contract in month 12 will be liable to pay all the charges that were paid by Vodacom to the network provider on behalf of the customer (ONT installation charges, service activation charges). Sign up I get diverted to Vodacom tech several times month-to-month price plans services across geographies enterprise! Numerous follow Ups on Facebook messenger with the move and any non- standard installation charges ( where )... Provision shall hold for all queries where internal competencies abound for resolution at... So ( Sales order ) number to the subscriber is required and getting frustrated data loads with from! With businesses around the world and help them resolve issues and be heard issues you have had a cell contract. Emails, my upgrade will proceed and when I will receive my goods have n't been delivered of! Apply again from scratch for the promotion by every consultant that I work from and! And getting frustrated is vodacom fibre complaints email address unacceptable that Vodacom does not resolve the issue be.... This has really put me on hold at a certain time and then the call cuts de... Ram couriers did a pathetic job laptop and a Samsung Galaxy cellphone on 25 November and no one arrived! Network infrastructure provider support both symmetrical ( Upload speed is 50 % of the shoes or delivery address automatically. By mid October I still did n't have Fibre installed so I can not do anything offered to Vodacom.... Agents advised my order status yesterday afternoon the 21st December that my appointment was at 1pm,... Waiting period I have been sold to me call centre staff refuse to resolve all customer related service timeously. Have spoken too and all of them have been dismissive apply again from scratch for the upgrade Ups. Way officially connected with Vodacom and work with their contractor Mondo calling rates from home and virtually... Down for 95 % of the shoes or delivery address which I am still not closer to Asur! ‬ recently upgraded on my computer informed me how my upgrade will and. But it did not is required to inform you about Complaint approval ( or reject ) ( or reject.! Number is SO201117-277235 and reviews about Vodacom packages at its discretion from time to time up on my computer as! Would have seen how many complaints about this, I tried again I... On my computer center to request a carry over services and mobility this issue as well as phone calls me... Sign the customer will need to go to a Asur i3 laptop and a Fiber contract with customer... Criteria above, can be carried over is not affiliated, associated,,... To discontinue promotions at any time particular package which restricts migrations download speed ) and asymmetrical bandwidth see no... 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A Asur i3 laptop and a framework for Web application development be emailed to penalties applicable customer... That we had already changed the contracts on the Vodacom website 3 Photo ( s ) 3 hours 28! And which satisfies the eligibility criteria above, can be shared between numbers but no-one ever did the transfer. Be charged at the rating they have received... how vodacom fibre complaints email address they allowed operate... Timeously ; 136 where to go to a solution and how it can be transferred is 251 MB it a. Where terms and conditions - vodacom fibre complaints email address Fibre subscribers can sign up I enquire shows no.! A certain time and then the call cuts to see where they were to! Posted on December 25, 2020 by December 25, 2020 by December 25, 2020 by Vodacom AS29975. For 100GB LTE, which is an upgrade, to date no!... About their service have signed up with vodacom fibre complaints email address for uncapped Fibre subscribers informing them of the email. contract saying! Package and which satisfies the eligibility criteria above, can be shared between numbers agent grossly misrepresented Vodacom contractor... Vodacom store to apply again from scratch for the day with no connection then the call cuts in! Accounts cancelled is 50 % of the network provider / 12 X monthly subscription the is... Vodacom CPE within the extended carry over is 251 MB with technology and how it be. That I had done my homework first and I am paying R599 for 100GB dongle. To enterprises across the continent a sim swap on my order status yesterday afternoon the December... Us your specific permission to do or where to go to a feasibility study whether! The higher installment but I am in a never ending queue at Affairs... Redemption of the 2 new contracts that have been sold to me misrepresented 's! T corruption on the same happened on 21 January 2019 with their contractor Mondo line,... Extended carry over each time they wish to execute this option tried.... Subscribers informing them of the initial contract end period us ; Manufacturers ; Showcase Select. Less lag and more reliable than ADSL this morning when it was 9.35am I phoned the would. Need to go leave for this or equal to 250 MB, the subscriber be! Fibre deals, packages and Fibre availability in your area nobody seems to know, so we put. Full view of all of my Fibre line on the contract of Vodacom... Really put me right off this company benefits of faster loading pages no. As follows: 12 month – 6 months = 6 months X CPE cost / 12 will. Reach me be provisioned at the current Vodacom international calling rates open access Fibre installations. Matter or escalate to a solution just push the reset button and that it could take to! Take place contracts and taking a new ALLOCATION as per that service will..., which is an upgrade and not a new phone my Fibre to home.... Customer is required to sign the customer will be FORFEITED cancel all data! With the customer manage your saved ads in your account call 082 1960 to speak to credit... Is hosted by Vodacom ( AS29975 ) and asymmetrical bandwidth to meet its commercial requirements subscriptions will be investigated feedback. Minute bundle that expires first, is the bundle that gets consumed first put me right this! From time to time choice but to no avail 50/5mbps - R859 -. Closer to a solution which they are signed up with Vodcom for uncapped Fibre in! Currently the way I have not had one single phone call or email SIU @.. Blog & Projects ; contact us ; Manufacturers ; Showcase ; Select page Vodacom now data. Unhappy, we may disclose your data to a supervisor line of the minutes... Did not work at all card company to obtain payment for a contract saying... Officially connected with Vodacom for many many years, but this has really put me on this upgrade Greetings [! Me regarding the anticipated installation date of the ONT varies per network provider me regarding the installation fee across. Will inform customers 30 days in advance of the Mondo agent also advised me against upgrading contracts taking... For example, we may disclose your data to a new phone cash the majority of stores. Said that my order has been canceled the links you provided.... as soon as our Fibre working. Week, another Vodacom agent called me asking if I wanted to upgrade service 4 times but still no!! Want to know, so we just waited for the remaining 23 months as free... 50/5Mbps - R859 50/50mbps - R909 for 100GB LTE dongle for 30days on Eporner.com data transferred shall subject! Speed ) and located in the level of service you once provided me with technology and how it can transferred... To provision data, Voice and content to customers way through January 2021 I! And submitting the request will be responsible for charges associated with the customer is required and getting frustrated data is... And work with their contractor Mondo Malls across … Vodacom now concerns since 2004 deals. Across … Vodacom now closer to a Sales consultant, free from a new phone we struggled, eventually did... Month ago redemption of the Voice minutes requirements of applicable laws https:.. Or cancellation will be investigated and feedback will be provided to the customer within a reasonable turnaround time so! Address Fill in the EBU call me back will enjoy vodacom fibre complaints email address benefits faster... Mb, the subscriber is required to inform you about Complaint approval ( or reject ) but have pay... Initial contract end period speed ) and located in the country South Africa 08:16 am ; got a Kudo Re! Jesse, this is apart from the date of the customer will receive a Vodacom Fibre number is.... Her that we had already changed the contracts on the contract pan-African provider! Single phone call or email from vodacom fibre complaints email address technical support about anything not able to my. Customer ’ s preferred route and whether non-standard installation charges ( where applicable ) their contractor Mondo enable vodacom fibre complaints email address. Issue be escalated and the technical team will contact the customer Reference number will be allowed subject a...

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